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Eliminate Training Headaches
At No Cost!

Save time, avoid costly billing errors, and ensure an outstanding patient experience—without spending a dime.

Hiring is stressful.
Untrained employees can lead to scheduling headaches, insurance missteps, and frustrated patients—especially in dermatology.

Hand new hires a structured video course to get them up to speed—no micromanaging required.

Prevent reimbursement denials and patient frustration by teaching staff accurate insurance verification and referrals.

Empower your front desk team with top-tier customer service and telephone etiquette skills.

Elevate Your Front Desk Performance with
'Front Desk Essentials'!

Stop juggling repetitive new-hire training. Our specialized video lessons help staff master insurance verification, patient registration, and more—so your dermatology practice runs smoothly from Day One.

Time-Saving Onboarding

Our self-paced modules quickly get new hires up to speed, freeing you to focus on patient care

Fewer Insurance Headaches

We cover everything from deductibles to referrals—helping you avoid denied claims and costly errors.

"When a patient presents both a Medicare Advantage card and their red, white, and blue Medicare card, it's important to clarify which one is active. Patients may switch between plans frequently based on their needs or medication coverage."
"Your voice may be the caller's only impression of you. Remember, you may be overwhelmed with work, and be tempted to 'rush through' the conversation, but some patients are older and may have a hard time understanding you if you speak too fast."
"Every dermatology practice has at least a few horror stories from the past about patients whose insurance required a referral, yet the front desk somehow didn't notice this requirement. As a result, the practice was not reimbursed for the visit at all."

Frequently Asked Questions

What's the difference between the free Essential Foundations course and the Certificate of Completion course?

The Essential Foundations includes the first 5 lessons covering fundamental skills for dermatology front desk staff at no cost. The Complete Certification Course includes all 11 lessons (the 5 essential lessons plus 6 advanced topics) and awards a Certificate of Completion upon finishing all modules.

How long will it take to complete?

The total runtime of all lesson videos combined comes out to ~2 hours and 20 minutes. The exact duration of each lesson can be found in the course syllabus.

However, given that this is probably "new" material for those just starting, it will obviously take longer than just 2 1/2 hours to complete. The videos will likely be paused, notes taken, perhaps rewinding to watch again, etc. Plus, each lesson has a post-quiz which needs to be taken.

But overall, with very little exception, it's safe to say that the course should be comfortably finished in a single workday.

Is prior healthcare or dermatology experience to take this course?

No prior experience is required. In fact, this course is especially designed for those who are new to working at the front desk. The content starts with fundamentals and progressively builds to more specialized knowledge.

Can I access the course materials after completing the training?

Yes, learners will have access for at least 1 year after registration. Some of the material (such as the PDF handouts) are available for download as well.

If I sign up under the free "Essential Foundations" course, can I upgrade later to the Complete Certificate of Completion course?

Absolutely! After completing the first 5 lessons at no cost, you'll be given the option to "upgrade," which will unlock the remaining 6 lessons and enable you to earn your Certificate of Completion.

Is the Certificate of Completion nationally recognized?

The Certificate of Completion you earn is simply a recognition of your completion of the course. 

The ACDT does have a credential course which hundreds of practices utilize for "back office" training. So although many practices are familiar with the ACDT and appreciate the quality of training we offer, our "Front Desk Essentials" course is not a "nationally-recognized" program (in the traditional sense).

Still Have Questions?

Reach out to us by email or send a message here.

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