This lesson provides learners with a "high-level" overview of the dermatology front desk workflow.
Key topics include:
Understanding the importance of accurate scheduling and pre-visit verification, including demographic accuracy, insurance eligibility checks, and identifying requirements like referrals or past-due balances.
Recognizing how patient check-in procedures—such as updating information, scanning IDs, and collecting copays—impact both the patient experience and office efficiency.
Following the patient journey through the visit, from rooming to provider interaction, and ensuring smooth handoffs to billing and checkout.
Learning best practices for confirming charges, reviewing unique follow-up instructions, and guiding product purchases when applicable.
Mastering end-of-day tasks like reconciling payments, running reports, and prepping for the next day’s schedule.
By the end of this lesson, staff will understand how each front desk responsibility contributes to a seamless, patient-centered workflow.
Covers key elements like Member IDs, group numbers, and payer IDs, with detailed visual examples from insurers such as Anthem, Cigna, and Medicare. Includes best practices for verifying coverage, educating patients, and streamlining billing processes.
Improve payment processing and patient satisfaction with proactive, accurate eligibility checks. In this lesson, we review how to verify coverage, understand insurance responses, and communicate potential costs to patients.
Have confidence knowing that your staff will learn practical, "real-world" skills which are relevant to our specialty.
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