This lesson is designed to educate your staff on the essentials of patient registration, ensuring a smooth and efficient start to every patient’s visit.
Key topics include:
Gathering and accurately recording patient demographics—such as full name, date of birth, and contact information—to prevent billing errors and communication mishaps.
Verifying insurance details, from primary and secondary coverage to referral requirements, so that claims are processed smoothly.
Securing necessary patient consents for treatment and privacy (including HIPAA acknowledgments), with special attention to minors and legal guardians.
Documenting appropriate communication permissions, allowing staff to leave voicemails or speak with family members without breaching confidentiality.
Recognizing the importance of detailed addresses and emergency contacts, and understanding how optional employer information can streamline billing.
By the end of this lesson, participants will be prepared to confidently manage patient registration, laying a strong foundation for positive patient experiences.
Covers key elements like Member IDs, group numbers, and payer IDs, with detailed visual examples from insurers such as Anthem, Cigna, and Medicare. Includes best practices for verifying coverage, educating patients, and streamlining billing processes.
Improve payment processing and patient satisfaction with proactive, accurate eligibility checks. In this lesson, we review how to verify coverage, understand insurance responses, and communicate potential costs to patients.
Have confidence knowing that your staff will learn practical, "real-world" skills which are relevant to our specialty.
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